You know how the concierge at a nice hotel will answer all of your questions and help make your stay as enjoyable as possible? Well, your move coordinator should be your concierge. They should be your single point of contact so when you have a question, you aren’t passed around from person to person to get an answer.
Since your move coordinator is such a vital piece of the household moving puzzle, it’s important to know what you can do to maximize this service. When should you ask all your questions? Should you reach out first? Who is going to give you status updates? These are all common concerns – and there is no need to panic. Your moving coordinator is there for you. Below please find tips on how to get the most from this moving service:
1. Wait for your move coordinator to contact you.
There isn’t a whole lot that can be done until your move is officially booked with the moving company. Your move coordinator will hear from the sales representative when your order is ready to move forward and then will make the initial call.
From here, you’ll receive a ton of information, including a step by step plan detailing how the moving is going to go down. Your move coordinator will email you all of his or her contact information as well as a list of helpful hints for moving.
If you happen to have additional questions about cost, or you forgot to tell the salesperson about an item that you are moving, you can let your move coordinator know at any time leading up to the move.
2. Email if you can.
A move coordinator, like a hotel concierge, handles an enormous range of responsibilities on a day to day basis. For simple questions about packing, shipping or anything else related to your move, a quick email has a much faster response time. Emails also eliminate the game of phone tag during a busy day for both you and your coordinator.
Of course, sometimes email isn’t an option and you are always welcome to call with questions or concerns. However, be mindful of time differences – if they apply – and try to stay away from calling any time before 10 AM. Between opening hours and 10 AM, your move coordinator is working to make sure that everything is ready for the day ahead and is most likely not at their desk.
3. Read the materials they send you.
Many questions are actually answered in the information packets that your move coordinator will send you after that first conversation. Check out the list of items that we are unable to ship and look over the transit times and schedules that are sent. It is easy to overlook a few details and then have a miscommunication.
4. Trust their judgment.
Most move coordinators (our move coordinators have an average tenure of 20 years here!)are experts in their field, and their field is a big one. They know the consequences of shipping certain items, as well as the differing state laws. We are never trying to force you to part with any of your belongings – rather, we are simply looking out for the goods that we can handle for you.
For example, different states have different agricultural laws, which is why we cannot ship your plants. With the blazing heat we’ve been experiencing this summer, it’s probably not the best idea for us to pack your candles with your other belongings because they will melt. These are just a couple of examples, but the idea is, if you are unsure as to why we can or cannot do something, just ask. We always have your best interests in mind.
5. Consider other factors.
Our trucks must run at full capacity, meaning they must be full before we can deliver your shipment. Contrary to popular belief, a smaller shipment may actually take longer than a much larger one. Why? Ifyour household goods will not fill an entire moving truck we will have to include other shipments in the truck. More shipments means more stops – and a little more time. This being said, we will keep you informed and we will always give you an accurate time schedule so you know exactly what to expect.
This is another reason why it is important to trust your move coordinator’s judgment. With a truck carrying multiple shipments, each shipment affects the others. If one person decides to sneak in that houseplant, and the truck is inspected at state lines, all shipments are deterred – even if the rest followed regulations.
When it comes to moving, there is a lot to consider. Luckily, your move coordinator can handle nearly all of it for you. Always ask for what you need – most companies are up for helping you in any way that they can and these simple tips will only make the experience more pleasant and stress-free.